SUPREO
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Support your Discord community, without the chaos

The Discord ticket bot that turns scattered support into a workflow your team can actually run — configured from one dashboard, not a hundred slash commands.

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Free to start · No credit card required

supreo.xyz/dashboard

24

Active tickets

63

Closed today

2m

Median reply

4.8

Avg. rating

Ticket activityOpenedClosed
MonSun
Billing questionClaimed
Bug report — loginOpen
Feature requestClaimed

Everything a support team needs

From first ticket to closed-and-rated — SUPREO covers the whole journey.

DM tickets

Let members open tickets by DMing your bot, relayed into a private staff channel — optionally in a separate support server. Part of the Whitelabel Bot add-on.

SUPREODirect Messages
Need help?
Pick the option that matches your request and a private channel will open for you.
Choose a category
🛟Support🚩Report a member💬Other
Support server · #ticket-0042
📨 New ticket from @alex
📁 Category: Report a member
Who are you reporting?
Alex#1234
What happened?
They keep posting scam links in #general — screenshots attached.
ID : 000000000000000000

Pre-ticket forms

Ask up to five questions per category before the channel opens — text, dropdowns, checkboxes or an image upload — so staff start with the answers instead of asking for them.

Rule breaking
Player name *
Username or ID
What did they do? *
Cheating
Harassment
Spam
Other
Details *
When, where, and any proof
CancelSubmit

Team analytics

A per-agent leaderboard — tickets handled, replies, median first-reply time, and satisfaction.

Agent leaderboard30d
AgentHandledMedian 1st replyRating
SSam483m4.9
NNoor416m4.8
TThéo3311m4.6
IIvy1918m4.7

Canned responses

Saved replies with name autocomplete and {user}/{agent} personalization — answer common questions in one command.

Hi @alex, refunds are processed within 5 business days once approved. I'll keep you posted here.
Sent by: Sam
refund-policyHi @alex, refunds are processed within 5 business days once approved. I'll keep you posted here.
reset-passwordHi @alex, use “Forgot password” on the login page — the link is valid for 15 minutes.
response-timesThanks @alex! A team member will get back to you within 24 hours.
/ticket tags sendname:ref|

And everything else you would expect

Multi-panel tickets

Build unlimited panels, each with its own categories, routing role, and target Discord category.

Internal staff notes

Private notes on any ticket for hand-offs and context — never shown to the person who opened it.

Auto-close

Automatically close inactive tickets after a set period, with a reminder before it happens.

Support hours

Only accept new tickets during business hours, guild-wide or per panel, in any timezone.

Satisfaction ratings

Users rate their ticket 1–5 stars on close, tracked on the overview and in history.

Audit log

Every configuration change recorded with who did what and when.

Multi-language

Bot text in English, French, Spanish, and Italian, with more on the way.

Logging & transcripts

Post open/close events to a webhook and keep a searchable transcript of every ticket.

Whitelabel bot

Bring your own token so tickets run under your brand's name and avatar (add-on).

Already running another ticket bot?

Both bots can run side by side while you decide — post one panel, keep whichever your team reaches for.

Compare with Ticket ToolCompare with TicketyAll guides and comparisons

Up and running in minutes

Three steps from install to your first resolved ticket.

1

Add the bot

Invite SUPREO to your server and sign in to the dashboard with Discord.

2

Pick a template

Start from a ready-made panel — support, bug reports, player reports — set the role each category pings, and post it to a channel.

3

Start resolving

Your team claims, replies, and closes tickets — with notes, canned replies, and analytics.

Simple pricing

Start free. Upgrade when your community grows.

Free

Everything you need to get started.

€0/mo

  • 5 ticket categories, 5 panels
  • 10 canned responses, 5 blocked users
  • Internal staff notes
  • Satisfaction ratings
  • 7-day ticket history
Get started
Most popular

Premium

For active communities and support teams.

€2.48/mo

  • 25 categories, unlimited panels & tags
  • File attachments & searchable history
  • Auto-close, support hours, webhooks
  • Team analytics & audit log
  • Custom messages, embed colors, multi-language
  • Unlimited ticket history
  • No SUPREO watermark on messages
Go Premium

Whitelabel Bot

Add-on for Premium

Run everything under your own bot instead of SUPREO's — your name and avatar on every panel, ticket and DM.

  • DM tickets: members message your bot, staff answer from a private channel or a separate support server
  • Your bot's name, avatar and status — members never see SUPREO
  • Hosted by us: create a bot in the Discord Developer Portal, paste its token, click Start
  • No SUPREO branding anywhere — no logo, no link, no bot named SUPREO in your member list
  • Same dashboard, same settings — nothing to set up twice

+€2.89/mo

Added on top of Premium, from the Billing page. Cancel any time.

See it in Billing

Frequently asked questions

Everything you need to know before adding SUPREO to your server.

What is a Discord ticket bot?

A Discord ticket bot turns support requests into private, one-on-one conversations instead of a noisy public channel. A member clicks a button on a ticket panel (or DMs the bot), and SUPREO opens a private channel with your staff, keeps a transcript, and closes it when the issue is resolved.

How do I set up SUPREO on my Discord server?

Invite the bot to your server, sign in to the dashboard with Discord, then create a ticket panel: pick its categories, the staff role that handles them, and the Discord category new tickets are opened in. Post the panel to a channel and you are live — most servers finish in under five minutes.

Is SUPREO free?

Yes. The free plan covers five ticket panels, transcripts, staff roles, satisfaction ratings, internal notes, and the full dashboard. Premium (€2.48 per month) lifts the limits and adds auto-close, support hours, team analytics, webhooks, and unlimited ticket history. DM tickets come with the Whitelabel Bot add-on, since they run on your own bot.

Can members open tickets by DM instead of in the server?

Yes. DM tickets let a member message the bot directly and have the conversation relayed into a private staff channel — useful for reports and anything a member would not want to raise in public. The staff side can even live in a separate support server. Because the member is messaging your bot, DM tickets need the Whitelabel Bot add-on on top of Premium.

Can I run the bot under my own name and avatar?

Yes, with the Whitelabel add-on. You supply your own Discord bot token and SUPREO runs it for you, so your community only ever sees your brand.

Are ticket transcripts saved?

Every ticket is logged with its full transcript, who handled it, and how long it took. Open and close events can also be pushed to a webhook, and staff can leave private internal notes that are never shown to the person who opened the ticket.

Where do I get help with SUPREO?

Join the SUPREO support server on Discord — the fastest way to get an answer, report a bug, or ask for a feature. You can also email [email protected] if you would rather not use Discord.

How is SUPREO different from Ticket Tool?

SUPREO covers the same ticketing basics and adds the things support teams ask for next: per-agent analytics with first-reply times, canned responses, support hours, satisfaction ratings, DM tickets, and a modern dashboard — at a lower price than most premium tiers.

Ready to tame your support?

Set up SUPREO in minutes and give your community the support it deserves.

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Free to start · No credit card required